atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Avaya stopped sending CDR to Microcall CDR

The problem is on Microcall side.
Solution: Stop and Start two (2) Data Collection services:
1. Control Panel >> Administrative Tools >> Services
2. Double click to open Services
3.On the long list of services locate two which belong to Microcall, named: "Microcall - Avaya IP Data Collection" and "Microcall Data Collection"
4. Right click on both services, select Stop.
5. Right click on Microcall Data Collection; select Start (this should be done first)
6. Right click on Microcall - Avaya IP Data Collection; select Start (this should be done second)
7. Expecting miracle ;-) in Microcall's menu select View >> Test Microcall; it should reveal CDR data coming.