The first thing I usually do is make sure that telco is sending a CPC (Calling Party Control) signal and that the phone system is correctly responding to it.

I test this by caling from an outside phone to a digital extension. Listen on the Toshiba phone and disconnect the outside phone.

You should hear 2 clicks about 1/2 second apart and the call should drop from the system. If I rememebr corectly, I believe the Strata DK system returns a busy signal and the display shows the CO dropped.

If you hear a click but the line does not drop, then the system may not be confiure to listen for the CPC signal. If you do not hear any clicks, then the telco may not be sending the CPC signal.

The DK manual refers to this as the AR (automatic release). Look for it in prg 15-0 to turn on detection.


David
Tele Express Business Systems