RAD is not in hunt group for voice mail. It has it's own hunt group called "recording" It is used for wake-up calls at the hotel, and works fine. Calls to the voice mail pilot go to the voice mail correctly. Calls directly to the RAD go to the wake-up recording. What I can't figure out is why it goes to the random recording before it plays the canned "I am transferring you to the Hotel operator". I watched status of a vacant room while ringing, and it doesn't forward anywhere suspicious before going to the recording. How could you insert anything into the pre-recorded prompt?