The only thing on our system that has the 5000 is a mailbox which is under Voice Processor/Devices/Mailboxes. I know that when I call in to change the main greeting I call to xfer to vmail, *5000 and then enter my password. I don't want to delete this in case this is the location for the main greeting. I have left another message for our phone guy but he has yet to contact me back to let me know if this mailbox controls the main message or not. He is our new phone guy so I am not sure he knows as much as our old who has moved to another state. Any help would be greatly appreciated.