Andrea: I just got off the phone with CBeyond who told me it was not their issue but one with our phone system. Since I can't get a phone guy out here to check it - I left a message for him two weeks ago and have yet to hear back from him.

I don't know hot to program the call routing announcement myself so that doesn't help (is there an easy way you can explain it to me?).

Under call routing tables we have the following:

1. DID Day which has a ring in destination of all of us

2. DID Night which Pattern(1588), description is our main number, ring in type (single) and ring in destination (2504).
It also has a second line with pattern(+), no description, ring in type (Call routing table)and Ring in Destination (1). When you click that one it shows that it routes to all of us.

All the rest have a numbers (3 - 15). Under pattern is the (+) sign, no description, Ring in Type (Call Routing Table) and Ring in Destination (1) which again goes to all of our phone numbers.

Does that give any of you enough information that you can help me do what I need to do? What do I need to tell CBeyond so they will know that it is coming from them and not our phone system? Can you provide information on how to at least stop this from happening each day? Thanks in advance for any and all help.