atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Inter-Tel 5000 - Shows 5000 Ringing In

Hi Everyone:
This is something that has just started happening and I am not sure why or how to fix it. Our phones have started ringing (all of them at once)and the display shows 5000 Ringing In. It is not like a normal phone ringing so I know it is not a call coming into our office. Is this some sort of error code that makes all the phones in the office blink and ring at the same time and show this code? I called our phone guy and he is stumped.
Thanks in advance for any help.

Somewhere, there is a Trunk Group named 5000. Find that, and start your troubleshooting from there.

Can you give me more specific info on how to locate this? I depend on my phone guy who told me he had never heard of this. I can do some programming of items but haven't done anything in the truck group. I can look it up once I figure out where it is ;-)

The only thing on our system that has the 5000 is a mailbox which is under Voice Processor/Devices/Mailboxes. I know that when I call in to change the main greeting I call to xfer to vmail, *5000 and then enter my password. I don't want to delete this in case this is the location for the main greeting. I have left another message for our phone guy but he has yet to contact me back to let me know if this mailbox controls the main message or not. He is our new phone guy so I am not sure he knows as much as our old who has moved to another state. Any help would be greatly appreciated.

Reading an old post, I see that you have a PRI. Check your call routing table(s) to see if anything is labeled 5000.

It's possible that you're getting phantom calls on the circuit that are following some default routing.

Checked the call routing tables and nothing is labeled 5000. Today we have received 25 calls from 5000 ringing in. It keeps ringing until the line is picked up and disconnected. Very annoying. There is also no trunk group called 5000. The receptionist is now the only person who is getting the calls - she has the administrator phone.

Is there a pattern in the call routing tables that is '+' or a 'E'? If so, where does it ring?

By default, all empty patterns will ring to the system attendant. You need to contact your T1 provider and have them check it out. They are sending junk down the pipeline into your system.

You can, until the trouble is resolved, create a Call Routing Announcement with the time out set to Hang Up. In your call routing tables, program the patterns + and E with a ring in destination to this new hang up application.

The + rings to ring in destination 1 which in turn rings into all of us. Does that help?

Andrea: I just got off the phone with CBeyond who told me it was not their issue but one with our phone system. Since I can't get a phone guy out here to check it - I left a message for him two weeks ago and have yet to hear back from him.

I don't know hot to program the call routing announcement myself so that doesn't help (is there an easy way you can explain it to me?).

Under call routing tables we have the following:

1. DID Day which has a ring in destination of all of us

2. DID Night which Pattern(1588), description is our main number, ring in type (single) and ring in destination (2504).
It also has a second line with pattern(+), no description, ring in type (Call routing table)and Ring in Destination (1). When you click that one it shows that it routes to all of us.

All the rest have a numbers (3 - 15). Under pattern is the (+) sign, no description, Ring in Type (Call Routing Table) and Ring in Destination (1) which again goes to all of our phone numbers.

Does that give any of you enough information that you can help me do what I need to do? What do I need to tell CBeyond so they will know that it is coming from them and not our phone system? Can you provide information on how to at least stop this from happening each day? Thanks in advance for any and all help.