atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Inter-Tel Model 8520 (Handset) - Send to Voicemail

Hello,

I inherited an Inter-Tel system that uses Model 8520 handsets (endpoints). The Admin phones (with the large LCD screen and buttons) seem to have a button programmed to send an incoming call directly to voicemail. I can't seem to find the feature code or a way to program this into a normal non-admin handset so that regular users can send incoming calls directly to VM also.

Can someone point me in the right direction? Perhaps my search terms are wrong (not a phone guy).

Thanks!

EDIT: Things I've tried: Looking up feature codes from DB Studio (can't find one that seems to be it), tried pressing Forward and sending to same extension (creates a loop instead of hitting vm box), pressing DND when call is incoming, pressing the VM or MSG buttons, Transfer button (same as Forward).