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Joined: Aug 2012
Posts: 38
Member
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OP
Member
Joined: Aug 2012
Posts: 38 |
Hey guys,
I know this shouldn't be a hard thing to do but I'm having trouble figuring out what I'm missing.
The scenario is when the attendant is on a call and a second call comes in they generally will transfer call #1 to whoever they want to speak to, and then want to pick up call #2. However with system defaults they have to hang up their receiver for 4seconds before the call will come though to pick up. Is there a value I can program to a flex button to allow for rapid call switching at the push of a button? I've been though all the timers in the PC-admin and can't figure out what time would allow the attendant to basically do a hook flash to pick up the second call.
Thanks for your help
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