DID's may be directed to handsets, but they're terminated at the PBX (at least in my mind). The voicemail, and call handling configuration is not related to, or controlled by the handset. THEY ARE RELATED!!
my initial plan was to just pull the wires in the closet and re-land them on unused ports; but as soon as I pull the wires, the old numbers go dead and even the voicemail stops working.
Can you imagine that, you start pulling wires and things stop working.
