Thanks for all the info.. I concur... once it passes thru VM, the CID is lost... bummer...

but... what about a TRUE AA card... I have an AA card I could install, would this allow the Prompting for (Press 1 for this, Press 2 for that) and retain the caller ID? if Pressing 1 is for an extension?

Or is AA just another VM that does the same thing... Normally AA is for "call management" and in doing so, should report differently to the system than does the VM

Any ideas?

TimeWarner provides.