Originally Posted by GregT
I have a customer using a remote ip phone at their home and has been using ATT Uverse. The phone was working fine until the customer upgraded the internet speed at the home. The phone now goes offline after placing a call or calling another phone on the system. They have 3 other remote ip phones that work fine on the system. I have brought the phone to our office and to my home and it works fine with no issues. Does anyone have suggestions?

Well .... if it worked before, and works at other remote locations it certainly points to the circuit being the issue.

I know some providers are blocking VOIP on their circuits.

Tech support can monitor it and give you some insight on where the packets are dropping.

John Corrigan
New Phone Systems and Service
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