The airport somehow records all calls on line 1 only. When they make a 911 call they want it recorded so they press the line key for Line 1 (that seems logical) then dial 911 but the call goes out on line 2. NEC says that's the way it works.
So it is just a training issue at this point but you would think there method would work. Why the heck would it do what it does? NEC suggested playing PG 21-01-12 but that didn't make any dif.
It is what it is.



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