web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#568525 03/18/14 06:15 PM
Joined: May 2013
Posts: 89
Member
Member
Offline
Joined: May 2013
Posts: 89
If a multiline terminal user presses LK 01 (POTS Trunk 01) and dials 911 the calls goes out on POTS Trunk 02 (which happens to be on LK 02). Those two trunks are the only ones in trunk group 1 and that is the trunk group/route their calls are supposed to go out. In PG 14-05 Priority for Trunk 01 is 1 and for Trunk 2 it is 2. When they choose Trunk 1 and dial 911 I need that call to go out on Trunk 1. Why don't it work right? :-)



GraniteTCS.com
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: May 2013
Posts: 89
Member
Member
Offline
Joined: May 2013
Posts: 89
Ok, here is NEC's explanation:
If you are on a line and dial 911 it looks for an available line and sends the call out on it and hangs up the line you were on. That is the way it is.

So I tell the users not to grab a trunk first but just to dial 911 or 9+911 and the call will go out their line 1 which is what they want.

Now I wander what will happen if you are on a call listening to an auto attendant and you choose option 9 then 1 then 1. Just kidding, there would be no digit analysis going on because the call has already been set up.



GraniteTCS.com
Joined: Sep 2004
Posts: 4,220
Likes: 2
Member
*****
Member
*****
Offline
Joined: Sep 2004
Posts: 4,220
Likes: 2
Why not just 911, what's the big deal?

Joined: May 2013
Posts: 89
Member
Member
Offline
Joined: May 2013
Posts: 89
The airport somehow records all calls on line 1 only. When they make a 911 call they want it recorded so they press the line key for Line 1 (that seems logical) then dial 911 but the call goes out on line 2. NEC says that's the way it works.
So it is just a training issue at this point but you would think there method would work. Why the heck would it do what it does? NEC suggested playing PG 21-01-12 but that didn't make any dif.
It is what it is.



GraniteTCS.com

Moderated by  ttech 

Link Copied to Clipboard
Newest Topics
Inter-tel Encore CX aka Mitel 3000 circa 2008
by Telesystems - 04/27/25 02:20 PM
Just a little of what I've been working on
by John807 - 04/25/25 11:42 AM
Vertical sbx
by Gary S. - 04/25/25 09:59 AM
NEC SV9100 trunk to trunk routing
by utec - 04/21/25 04:23 PM
Forum Statistics
Forums84
Topics94,521
Posts639,995
Members49,851
Most Online5,661
May 23rd, 2018
Newest Members
ferhat_efe, utec, MoverDub, Kevin usama, Pruitt roger
49,850 Registered Users
Top Posters(30 Days)
Toner 8
Taddeo 6
Who's Online Now
0 members (), 186 guests, and 52 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0