Hello I am having an issue with a Panasonic TDA200 upgraded to TDE200 there is a UCD group set up with message card and a DT346 that is showing stauses of all agents and calls in qeue the issue is random but calls sit in the qeue for up to 20 mins at times when there are agents logged in and avaialable to take them. I have sent our programming to Panasonic Support Direct and they tell me that the programming is rock solid and correct. Has anyone ever seen this happen before? All calls come in on a PRI and are answered by AA then are routed to the UCD group one of the agents uses a headset that is connected to the handset of the phone and not the jack on the side would that have any impact? We have all seen it happen and there are no errors in any of the logs to indicate an issue. HELP!!