CurlyCord,
Thanks for the reply. Before my initial post, I had tried what you suggested in second part of your answer (above) and I expected the Nortel to send the call back to DN222 and EVENTUALLY end up in mbx 222. Instead it just bounces back to the auto attd menu after the overflow timer expires.

Any suggestions on how to fix that? BTW, do you know how to attach screenshots to posts? This board seems to only support really tiny attachments. Would like to be able to show how HG is programmed. Thx.