Not sure. I just dealt with this today with one of my tech pc's. I followed the exact steps that I laid out above, and it came up fine for me. (Except we run system programmer not admin programmer) Only thing I can suggest is try again with my steps (not saying rcaman's steps is not correct) but this is what I do to make it work. Make sure you delete the c:\program files\esi folder entirely. Let us know. Thanks.