Trying to do this remotely may not work. The @F#450-xxxxxxxxxxx-H sounds right from the callers perspective, and I can see the port status go from transferring to on hook, but then after about 8-10 seconds, I end up back at the "if you know your parties extension".

I am going to go to the site to listen in on the co while the process is happening.

Thanks for the clarification newtecky. If you have any other suggestions, feel free to pass them along, and I will keep posting updates in case it is helpful to someone else.