Can anyone provide a straight forward list of operations / places to go in the OfficeServ Device Manager software (ver. 4.73) in order to Add a new User (to an Extension and as a Voicemail Box) and to Remove a User (Extension and Voicemail Box) for the Samsung 7200S PBX?

We have the MP20S card for voicemail.

Our vendor has not been forthcoming in providing the level of training (or documentation) our IT department needs to perform these basic operations for the users in our small company (we’re talking 40 users, max).
Assuming the Extension is already set up (assigned to a Port on the 7200S and the Port is wired to a desk phone), we have had some success following the sequence outlined below.

However, we have noticed that the system appears to be operating erratically in regards to Voicemail Box Name/Label.

We assign a Name to the voicemail box in 8.4, which allows us to search by name in the Automated Directory, but sometimes later on that name will have reverted back to the “Ext #” mailbox names default to – and the person is no longer searchable in the directory.

We have also experienced the email gateway for a user not remaining set up after a random period of time.

We would like to be able to have a reliable sequence for the IT department to set up and remove our fluctuating user base’s voice mail boxes. Or even just verification that the process we utilize should work.

Any help would be greatly appreciated.

Process We Currently Use (figured out by us):
1) We go to 2.4.2 – Port Common Data and set the Name for the Extension number (First_Name Last_Letter). This name appears on their phone with no problem.
2) We then go to 8.4 – Subscriber List and click “Add” to add a mailbox for the user.
3) In the “Subscriber Information” window we enter a Name (Last_Name) in all caps for the mailbox.
4) Then we click in the Orange “Extension” box to bring up the “Extension Block List” window where we pick the “Label Name” matching the name we entered in Step 1 above.
5) After that we click in the Orange “Mailbox” box in the “Subscriber Information” window to bring up the “Mailbox Block List” window, or select “New” to create a new mailbox.
6) After all this we save and exit the “Subscriber Information” window.
The Mailbox label has been set to something like “SOMEONE”, the Extension is set to something like “1110” and the mailbox is set to the same “1110”. “Eclass” and “Mclass” are both set to “Standard”.
7) After setting up the Extension and Mailbox, we go to the user’s mailbox account via phone, change the default password and go into “Personal Administration” for “Record Your Name” by pressing “# 7 2” and record a name for the User (as per above this would be “SOMEONE”). This appears to allow the User to be searchable in Automated Directory.