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Proper Procedure to Add and Delete Voicemail Box
#571334 05/06/14 06:35 PM
Joined: May 2014
Posts: 1
4PMCIT Offline OP
OP Offline
Joined: May 2014
Posts: 1
Can anyone provide a straight forward list of operations / places to go in the OfficeServ Device Manager software (ver. 4.73) in order to Add a new User (to an Extension and as a Voicemail Box) and to Remove a User (Extension and Voicemail Box) for the Samsung 7200S PBX?

We have the MP20S card for voicemail.

Our vendor has not been forthcoming in providing the level of training (or documentation) our IT department needs to perform these basic operations for the users in our small company (we’re talking 40 users, max).
Assuming the Extension is already set up (assigned to a Port on the 7200S and the Port is wired to a desk phone), we have had some success following the sequence outlined below.

However, we have noticed that the system appears to be operating erratically in regards to Voicemail Box Name/Label.

We assign a Name to the voicemail box in 8.4, which allows us to search by name in the Automated Directory, but sometimes later on that name will have reverted back to the “Ext #” mailbox names default to – and the person is no longer searchable in the directory.

We have also experienced the email gateway for a user not remaining set up after a random period of time.

We would like to be able to have a reliable sequence for the IT department to set up and remove our fluctuating user base’s voice mail boxes. Or even just verification that the process we utilize should work.

Any help would be greatly appreciated.

Process We Currently Use (figured out by us):
1) We go to 2.4.2 – Port Common Data and set the Name for the Extension number (First_Name Last_Letter). This name appears on their phone with no problem.
2) We then go to 8.4 – Subscriber List and click “Add” to add a mailbox for the user.
3) In the “Subscriber Information” window we enter a Name (Last_Name) in all caps for the mailbox.
4) Then we click in the Orange “Extension” box to bring up the “Extension Block List” window where we pick the “Label Name” matching the name we entered in Step 1 above.
5) After that we click in the Orange “Mailbox” box in the “Subscriber Information” window to bring up the “Mailbox Block List” window, or select “New” to create a new mailbox.
6) After all this we save and exit the “Subscriber Information” window.
The Mailbox label has been set to something like “SOMEONE”, the Extension is set to something like “1110” and the mailbox is set to the same “1110”. “Eclass” and “Mclass” are both set to “Standard”.
7) After setting up the Extension and Mailbox, we go to the user’s mailbox account via phone, change the default password and go into “Personal Administration” for “Record Your Name” by pressing “# 7 2” and record a name for the User (as per above this would be “SOMEONE”). This appears to allow the User to be searchable in Automated Directory.

Samsung Telephones and Equipment
Re: Proper Procedure to Add and Delete Voicemail Box
4PMCIT #571717 05/14/14 05:39 PM
Joined: Jul 2010
Posts: 65
Joined: Jul 2010
Posts: 65
Programming extensions/voice-mail using the TUI, from any phone handset:

It's also on page 7.1 of the os7200 programming manual.

1. Dial the VM Group ( example 5049 or 549 or 5490 )
2. When the VM Answers, it asks for password, skip this, and just press * (asterisk) to jump to main message of the VM.
3. Then press #0000 to access the main operator voice-mail of the system.
4. Put in the ADMIN password at this time, and you should hear: "System Administration Menu"
5. press 2 for subscriber information
6. press the "subscriber" (extension) you want to setup followed by the pound key. (example, 1110# )
7. press 1 to accept this "subscriber" (extension)
if this is an unknown subscriber ( extension ) the system will say, "this subscriber does not exists", press 1 to add an extension, press 2 to add a voice-mail box, or press 3 to add both.
8. Press 3

Follow the prompts after that and the extension/subscriber vm is setup as a standard user ready to go with all the defaults.

So how does that work in "real time"? It takes about 15 seconds to setup an extension with mailbox ready to go.

dial the following;

5049 (the VM group, yours may vary, 549, 5490, etc)
"admin password"
1, 2, or 3 (press 3 for both)
wait for acknowledgement
hang up

Now do the same thing, but when you put in the 1110#, it will say it "exists" and you can now setup directory name, VM message for the person, etc..etc.. follow prompts.

TimeWarner provides.

Moderated by  Genesiscomm, nameless, pvj 

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