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Joined: Jan 2007
Posts: 2,116 Likes: 2
Admin
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Admin
Joined: Jan 2007
Posts: 2,116 Likes: 2 |
All telephone numbers that come in on the pri can come in as many times there are available channels so you point the number to a group as Brokeda said
You can restrict the amount of calls that come in on each number / group by number of agents in the group and queue size
“I have not failed. I've just found 10,000 ways that won't work.”
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