I've got a customer who had their carrier set up a DID hunt group for 8 lines. The Magix is programmed so that the associated extensions cover for the first extension (29) in the hunt group. The extensions are 29-36 and when calls come in to 1029 all of the cover extensions ring immediately. The problem we're having is that if 3 extensions are on calls, the 4th call to 1029 does not ring any of the idle phones. On the callers end, all they hear is one quick burst of ring and then nothing. One of the tests I did was to make 3 calls and have 3 extensions answer and hold. I then dialed one of the idle extensions on it's direct dial number. It rang as it should and did not get the quick burst. To me it sounds like the problem is on the carrier side but I need to be sure to avoid the buck passing. I checked the system DID configuration and error messages which are ok. Any ideas on troubleshooting this problem to better determine where the problem resides. Thanks for any assistance you can give.

Larry

Authorized Avaya Business Partner