Thanks for the suggestions. I don't have the expertise to implement either of them.

I can see the list of Audiotex recordings and I can tell which ones contain actual recordings. What I don't know is how to cycle through them and listen to them and how to record over the funeral one. Can you help me with that process?

Also, I think Chris/Dr. Evil might be right... I suspect our receptionist might have recorded over system prompts... how else would two recorded messages play one after the other, prior to the system prompts? My guess is that it thinks the second message is a system prompt.

So.. what is a sys admin MB? Master Backup?