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Joined: Oct 2006
Posts: 1,417 Likes: 7
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Joined: Oct 2006
Posts: 1,417 Likes: 7 |
Customer's computer that had been used for Element Manager access to the BCM has been replaced. I downloaded EM to the new pc (Windows 7), and it works fine. But when I start the Call Pilot Manager from the Element Manager, it dumps me into a dos window and stops. The prompt in the dos window is C:\users\[username]\.bcm\BEM\bin.
If I connect to the BCM web interface, I can run the Call Pilot Manager, log in and do my work. I can also access the system remotely and everything works ok.
I have a recent version of Java installed. Could CP require a specific Java? Or any other suggestions to get this working normally?
Thanks.
Jim
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Joined: Feb 2005
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Kind of sounds like a bad install. Try it again Here use this link from site: https://bcm.sipsw.com/ApplicationLauncher/
Last edited by Curlycord; 09/30/14 08:03 AM.
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Joined: Oct 2006
Posts: 1,417 Likes: 7
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Joined: Oct 2006
Posts: 1,417 Likes: 7 |
I uninstalled EM, then re-loaded it from the BCM. No change.
I'll try your link Curly.
Thanks.
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Joined: Feb 2005
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Joined: Feb 2005
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Also check that the patches are up to date.
What windows was old PC?
32 or 64 on Win7?
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