KEY TEL,
I would check the NW Stability for 24-48 hours. Run an Event Log to monitor the network on the customer server so you can see if there is a trend in NW connectivity dropping. Also, you may have a memory leak issue on one of the PCs which is slowing it down, and causing major retransmissions on the NW and therby causes overload on the Remote Desktop Connection. Also, one other thing, Remote Desktop is much more bandwidth intensive than Terminal Services or PC Anywhere, Real VNC, etc. With only 256K upstream you may be looking at a bottleneck issue. With a 1MB DL speed, if they arfe surfing the internet via Remote Desktop, plus trying to communicate back upstream, 2-3 users could max out this setup very quickly. When using Remote Desktop, if you surf the web over it, then you are also surfing the web from the primary location, plus running RD. Chokes up the connection very quickly. If using Access DB across the RD connection can also cause issues. ANy spyware or malware on the home PC can also cause issues, as it will exploit the connection of the office's DSL line in a backdoor capacity. Hope this helps some.
