I have a set of ShoreTel 230G IP phones that need repaired. I connect them on the switch that the ShoreGear server and ShoreWare Director hosted computer are on.

I have the files for the Shoretel 230 and 210 in my FTPROOT folder, which are called shore_sevg.txt and sevgcustom.txt and the phone still reads cannot download shore_sevg.txt ...

Is there a another file I need, since I just renamed shore_sev to shore _sevg and put in the root file folder ...?

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ShoreTel 6.1 - ShoreWareDirector
TFTP - Solarwinds 3.14

Chris