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Joined: Jan 2005
Posts: 340
Member
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OP
Member
Joined: Jan 2005
Posts: 340 |
I am trying to find the timer that controls how long a call will ring at an agent before going to the next agent. All I could see is the no answer timer but I believe that only works on circular/hunt groups, not UCD. Is that correct? I tried adjusting this timer but it did not seem to work.
TIA
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