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Joined: Jan 2005
Posts: 340
Member
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Member
Joined: Jan 2005
Posts: 340 |
I am trying to find the timer that controls how long a call will ring at an agent before going to the next agent. All I could see is the no answer timer but I believe that only works on circular/hunt groups, not UCD. Is that correct? I tried adjusting this timer but it did not seem to work.
TIA
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
I think you would adjust the UCD dnd timer, which is in pgm 191. This timer when it expires, locks out the ringing station and moves the call on to the next agent.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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