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Joined: Mar 2016
Posts: 4
Member
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OP
Member
Joined: Mar 2016
Posts: 4 |
System Information
Inter-Tel 9.006
DB Studio 1.53
Keysets: Executive 550.4500
Hello Everyone. I'd like to preface my post with the following. I'm not a phone installation tech. I'm a new IT Amdin, in charge of maintaining an older phone system. Please forgive my ignorance.
The short and sweet...How can I identify a call from an ACD group, when a keyset is logged into multiple ACD's?
I currently have the ACD groups set up and the numbers dial-in properly. However, the Caller's ACD only displays if the Keyset is not logged into a group. (Call waiting for XXXX) When the keyset is logged in, the normal Called Id/Phone # is displayed.
Any help or direction would be greatly appreciated.
Thank you.
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