Originally Posted by Ken B
Regarding #2, probably an issue with the carrier only allowing the outgoing CID to be a registered DID on the network and not allowing the originating CID from the caller to be passed - you can typically contact the carrier to have this allowed.

That crossed my mind, but thought it was working on previous system. Will throw in a bogus number and try dialing out and see what happens and double check with carrier.

Originally Posted by Coral Tech
You don't need physical buttons. Use virtuals on button say 25 on a 24 button phone.

15-07 only shows up to 24 and no option to go higher. Would a one touch work? Will try in AM.

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Also, if you need the voicemail to go in a certain mailbox just ring that ext (virtual or not)and put call coverage keys on other phones you need to ring. It will go to that vm.

Any personal or specific direct dial calls would ring at the other extensions in that scenario. Would work if nothing else can be figured out, just a big change since it's a relatively small office with about 5 groups; People are crossed trained in two or more areas.

Thanks for the help!