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Joined: Jan 2007
Posts: 1,014
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OP
Member
Joined: Jan 2007
Posts: 1,014 |
Greetings,
I have a client with a BCM 400 on release 3.7 with a very small ACD group 5 or 6 agents. They used to use RCC but the computer that ran the application died a long time ago and they opted to not replace it. Now that they want to upgrade they still don't want to bring back RCC. The question is can I do the upgrade and ignore the fact they had RCC? Just make sure everyone is logged out of the ACD group and upgrade?
Thanks for all your assistance,
John 807
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