Thanks DND on, I was really close to what you've just said i just hadn't found the "camp-ons" allowed option smile

Why is there no way for it just to immediately skip the busy hunt group? it clearly knows it busy! lol

Would it be possible to do it from the receptionist's extension instead of from a hunt group with just 201 in it? It works with the standard "fwd - no answer/busy" but the users can so easily take that off and break it frown how do I trigger a system forwarding path i've assigned to that user?