Has anyone installed this? I have been through 3 different tech support groups and can't get an answer. I have the licenses and software installed on server. I set it up on the users computer and it downloads the info from the PBX, but I am not getting the real time info displayed. I can hear calls ringing and I can make a call from the set right nest to it, but I do not see the calls on the screen. Every box is empty except for the active lines and extensions. Any ideas?