I have a customer with three OS 7200 cabinets at different locations, but on the same VLAN. The sites are connected by point to point fiber links, so it's just one big LAN. SIP trunks and central voicemail are on one cabinet at the main office.
One of the secondary locations started complaining that several employees were not able to access their voicemail. All affected users have analog extensions. Users with IP extensions are not affected. The analog extensions can dial into the VM with no problem, but cannot successfully enter their passwords. It seems like the VM is not correctly reading the key presses. In testing, we would often get an incorrect password message before we had even entered all four digits.
I can access these same mailboxes from one of the IP extensions and everything works perfectly. Samsung tech support has been no help so far. I'm hoping you guys will have some brilliant ideas.
