Ok, then my next issue is, if there is no forwarding number to advance to, the call does go to VM correctly, but it takes longer to do that, too.
So, without having to do the trunk to trunk transfer, there are still a couple of extra rings to send the call to VM.
I know that one option would be to remove the phantom from the programming altogether if there is no forwarding number, but I try to keep the staff out of the session manager if I can help it. Any suggestions for how to speed up this part?
Carrie
P.S. Oh, and what is the best way to remove the forwarding from the phantom? Does it toggle on and off with a certain code? Because it has to be done remotely to begin with - maybe this is the key, because the staff has just been inputting a blank value in the remote programming procedure to clear the forwarding number.
