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Joined: Aug 2005
Posts: 908
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OP
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Joined: Aug 2005
Posts: 908 |
No. That's how our phones are set. We have two call centers. The center receiving the high volume of calls have auto connect agents and the headset tone enabled. The other receives relatively few calls. They don't wear their headsets until a call is routed to them. So those agents are not auto connect and do not have the headset tone enabled.
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