I have done some more research on this issue. I connected to his system through my UCS (Android) and it works well. His connection (iPhone) will connect for awhile, then disconnect and will not reconnect until he goes back into the app. All he has to do is open the app and it connects. I am sure it is a setting in the app, just not sure which one. I have looked and cannot find any setup instructions for the mobile client. My theory is (and this may be totally off) that his phone loses connection to the system due to loss of service or whatever, tries to reconnect, but can't, so it just gives up. I have the check connection period set for 10 minutes and the keep alive response period set for 10 minutes. On my Android the reconnection count is set for continuously, but I honestly don't remember seeing that setting on his iPhone.

Scotty Woods
Installation Technician
N.E.T. Systems
Blytheville, Arkansas