Hi. I'm new to the forum and new to this phone system that I inherited. We're using (NEC) SV8100 PCPro.

One of our users moved to a new desk and I moved her phone to the new network jack. Now, the phone just loops through 'MGC not found... Enter passcode for manual cfg'.

The phones at my company are set to use DHCP.

I've accessed the menus using Hold Transfer * # but I don't really know what to look for. The IP-related settings all look correct.

Since I'm new to this, please let me know what other info you need to try to solve this issue.

UPDATE: I've found that when I use the ping feature from the phone and ping the MGC IP address it's not successful, so the 'MGC not found' message on the display makes sense.

At the moment, I don't understand why this is happening with just moving the phone. I'm using a known good ethernet cable and network connection and ensure the cable is plugged into the correct port on the phone. I've successfully pinged the MGC ip from my computer.

Thanks in advance.

-Brian

Last edited by bhegg; 03/07/17 01:52 PM.