|
|
Joined: Nov 2016
Posts: 4
Member
|
OP
Member
Joined: Nov 2016
Posts: 4 |
Hi. I'm new to the forum and new to this phone system that I inherited. We're using (NEC) SV8100 PCPro.
One of our users moved to a new desk and I moved her phone to the new network jack. Now, the phone just loops through 'MGC not found... Enter passcode for manual cfg'.
The phones at my company are set to use DHCP.
I've accessed the menus using Hold Transfer * # but I don't really know what to look for. The IP-related settings all look correct.
Since I'm new to this, please let me know what other info you need to try to solve this issue.
UPDATE: I've found that when I use the ping feature from the phone and ping the MGC IP address it's not successful, so the 'MGC not found' message on the display makes sense.
At the moment, I don't understand why this is happening with just moving the phone. I'm using a known good ethernet cable and network connection and ensure the cable is plugged into the correct port on the phone. I've successfully pinged the MGC ip from my computer.
Thanks in advance.
-Brian
Last edited by bhegg; 03/07/17 01:52 PM.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
Forums84
Topics94,284
Posts638,773
Members49,765
|
Most Online5,661 May 23rd, 2018
|
|
2 members (BobRobert, justbill),
142
guests, and
292
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|