Hoot n Holler was just one example of a service type that governments use like financial institutions. In our cases the LEC is AT&T and it goes directly from their switch to the client. Of course none of these services still exist today so they are billing for past services that they decommissioned and I suspect they notified the client by writing something on their bill which is typical of how they notify the customer. We are digging in the Public Service Commission records but that is like looking for a needle in a hay stack. The carrier has to submit when they are terminating a tarriffed product with the states PSC. Our whole issue is why are these government clients paying for services the carrier cannot produce anymore? Where did this breakdown and our goal is to hold them accountable by proving when these services ceased to exist.