Your installer has access to all the diagnostic data. Tell him to to look at F7.

When you say "outages" what do you mean? Are you losing connectivity or are you losing outside line access? Do the phones display "Connecting" or are the access to outside lines, which I assume are SIP not there? The biggest problem with ALL IP based systems is usually the network. If you have just ONE device, be it phone or computer, that is throwing out garbage on the network, it can bring an entire system down. You can have a flaky POE switch that is dipping the power below the usable threshold or you may have a managed switch which has become "unmanaged."

When the problem with the telephone system occurs, are you having other network or data related problems?

Rcaman

Americom, Inc.
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