With Comcast, you have to be the "telephone crafts person" because they don't have a clue.

Here's what you will have to do in order of best to worst:

1. Using a PRI tester, confirm CID or No CID per channel.
2. Set the Caller ID gain (F166) to half what is is now and then run some test calls. Keep adjusting lower until you either get CID or you run out of numbers
3. Call ESI Tech Support and have them either turn on debug or allow them to live monitor while you pump some call through.

There is no amount of pleading with Comcast to fix a problem that they don't have a clue what it is. In all likely hood, the new Aris is not playing well with the Adtran.

Rcaman

Americom, Inc.
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