Sounds like he's waiting for the insurance company to pay up. How and when you get paid should have been conveyed to the customer when you originally quoted him. Everything should have been in writing signed by you and the customer with a payment (I get 50%) up front. I've seen this kind of thing many times. Customer has a fire or some other kind of disaster and they promise anybody that comes along that they will pay to get them up and running. Then it comes time to collect. Many times the insurance company doesn't quite agree with what you charged and what they think it was worth.

-Hal

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