When trying to remotely connect to a couple of our clients' OfficeServe systems using Device Manager, we are getting a popup that states 'Using Installation Tool...' Even if an incorrect password is entered, this popup appears.
I try to connect to this same site using IT Tool, but get the same error popup message.
The sites that we are having an issue with have been accessed remotely earlier in the week. Thoughts on what is causing this???
Thanks-
