John-

thanks for the reply. The phone/extension worked perfectly before I started trying headsets. the only programing changes I made were to P/H 3-3 (enable headset, now set to disable)

All functions of the phone/extension work normally. I can answer calls on speakerphone, park, transfer, etc.

Except for the handset. No sound at all, no pickup of incoming calls, nada.

I first swapped out the handset and cord, then I swapped out the whole unit. Same non-response from the handset.

thanks for any thoughts you might have.

Andrew


Andrew Ayres