We have replaced numerous Comdial systems with the NS700 and haven't had a single customer bring up the issue. It may be all in what you are use to, or just getting familiar with the new system prompts. Not arguing but if you are listening to the prompts (or know them), I don't see a need to have anything on the screen. If the phone is idle and my MW light is on, I retrieve my messages be it 1 or 3. But, again, this is just my opinion and I am not a heavy v/m user.

BTS