I have done the reseat before and has worked. Since my last post callers could not leave messages in any mailbox. They would get a message "unable to leave a recording at this time" Did a reboot last night and corrected the second problem but not the missing 0369 prompt. Running 4.82 software so tech support recommended a new sd card with 4.99 software (says the 4.82 was always a little flaky) upload the phone database and reprogram the voicemail from scratch.

JBean, I will have the customer reseat the card first. If doesn't work I'll spend a day in Boston traffic. Thanks all.

Below was the latest error before the reboot:

4) [EXT 01 COURTNEY] User deleted message 0000FFE0
4) [EXT 01 COURTNEY] User played message 000103C0
VMT at sayndx sfname open error
VMT at sayndx sfname open error
VMT at sayndx sfname open error
4) [EXT 01 COURTNEY] User deleted message 000103C0
4) [EXT 01 COURTNEY] User played message 00010503
VMT at sayndx sfname open error
VMT at sayndx sfname open error
VMT at sayndx sfname open error