Thanks for the input. Since I can duplicate this on multiple sites I assume it's the way the Toshiba works, just never noticed it before. I did call tech support and was told to bump the initial announcement timer to more than the agent RNA timer. Well that didn't go well. Yes the call bounced to the next available agent instead of going to initial announcement but as soon as the new initial announce timer concluded the call was either immediately disconnected or would transfer me to the overflow destination. After that I put it back and assume it's the way it is. Not sure if I will check back with tech support or not.

dave