Several years ago we upgraded our Toshiba Strata CIX phone system. At that time eManager was loaded on a Windows 7 PC. Recently we removed that PC and are now using a Windows 10 machine.

We purchased the updated eManager software from a local vendor and our office loaded it without issue. However, it does not connect. I am confident of the IP address for the phone system but unsure what we should be using for community name. I also see that the MAC address is different old to new but I am unable to change it.

The local vendor will not speak to us without charging a fee for professional services. Anyone out there willing to provide general information about the community and MAC address question? Any feedback is most appreciated.