eManager software installation - 05/02/18 05:53 PM
Several years ago we upgraded our Toshiba Strata CIX phone system. At that time eManager was loaded on a Windows 7 PC. Recently we removed that PC and are now using a Windows 10 machine.
We purchased the updated eManager software from a local vendor and our office loaded it without issue. However, it does not connect. I am confident of the IP address for the phone system but unsure what we should be using for community name. I also see that the MAC address is different old to new but I am unable to change it.
The local vendor will not speak to us without charging a fee for professional services. Anyone out there willing to provide general information about the community and MAC address question? Any feedback is most appreciated.
We purchased the updated eManager software from a local vendor and our office loaded it without issue. However, it does not connect. I am confident of the IP address for the phone system but unsure what we should be using for community name. I also see that the MAC address is different old to new but I am unable to change it.
The local vendor will not speak to us without charging a fee for professional services. Anyone out there willing to provide general information about the community and MAC address question? Any feedback is most appreciated.