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Joined: Feb 2005
Posts: 1,615
Member
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Member
Joined: Feb 2005
Posts: 1,615 |
Yes! Press X to leave a message when listening to the main greeting and it will go to the Skillsets mailbox.
But for the option to be presented after your on hold would that be only if you have Intelligent Call Center where you can also choose to have callers go anywhere such as AA or CCR?
Note using Call Center requires reception to act as an Agent which means logging in and out as required.
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