Thank you, no clients involved I support the PBX here at my employer. I started a demo of PBX Data Logger and similar to you wasn't super impressed. I will take a closer look at NEC Comm Analyst though.

We are in a bit of an odd place though, I don't have great confidence in the installers who originally put our PBX in. So, that is why I'm supporting myself and over the past year have been learning. Does anyone know the best path I would take to purchase the software in that case? I've found for some other things that they want to only talk to installers.

I do work with NECSL11000Distributors to get some additional support on our phone system when I encounter something I am unsure of (in addition to this forum) but so far have just used them to help get our move over to SIP Trunks complete. They seem to have their own software for call reporting though.